Announcement
IMPORTANT!
We now offer personalization to add initials on your bag. Please follow this link to add initials:
https://www.etsy.com/listing/931237865/initials-on-my-bag-personalized-leather?ref=shop_home_active_37&frs=1
From July 2020 we move all clothing, scarves, and accessories to this shop to make the management easier : https://www.etsy.com/shop/TropisDesigns
PLEASE NOTE: Changes to shipping policies have resulted in increased import duties and taxes, including VAT, that are payable on packages being delivered to Europe (particularly UK deliveries). These fees are NOT covered through the purchase price, and do come as the responsibility of the customer upon delivery. They are applied by local governments. We thank you for your understanding.
Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. Rest assured I’ll keep you updated along the way as I get new information from the carrier. Please feel free to message me if you have any questions.
***PHONE NUMBER is required to ship your items. We have an automated message to buyers to remind you, please check after you place your order***
***Please read detailed description before placing order***
This shop has helped us have a better life and improved our family's health and education. We thank you for your trust and faith in us from the beginning.
Thank you.
xx
Featured items
Items
All Items
Reviews
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munchiken on Mar 23, 2024
5 out of 5 starsLovely service and beautiful clutch. Second purchase from this store. Very happy.
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Debra on Feb 24, 2024
5 out of 5 starsAbsolutely gorgeous bag!!! Beautifully made and the softest leather!! I love it and highly recommend!!
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Darline on Feb 8, 2024
5 out of 5 starsI have 3 clutches from this brand. The colors and varied sizes are fantastic!!!
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lea on Dec 15, 2023
4 out of 5 starsI’m not sure this is real leather however, the bags beautiful and I love it. Seller communicated very well.
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Debra on Oct 19, 2023
5 out of 5 starsThis bag is absolutely gorgeous!! The leather is soft and lightweight. I love it!
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nankam4rosy2 on Mar 14, 2024
4 out of 5 starsTook too long to get to me m! I almost forgot it! From Indonesia to USA!! I guess it takes a long time! But quality is great!
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Jaime on Mar 12, 2024
5 out of 5 starsBeautifully made, gorgeous bag. The hide is so rich and the bag is structurally well made. Shipping took some time but the seller was in communication and I ended up getting it soon after contacting her.
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About alusIndonesia
Our story
Shop members
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Ria
Owner, Customer Service
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Rosi
Creator, Production Manager, Maker
The only male shop member that has been trustworthy since the very beginning
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalized orders
FOR CUSTOM ORDER
We accept custom orders as long as the material/leather is available.
♥ Please send your desired measurement / size or other requests as detailed as possible
♥ We will check our leather stock and send you pictures of the material. We will also send photos before shipping the item.
♥ We do not charge extra fee as long as it doesn't require extra material and it uses our existing design. HOWEVER, due to the time it takes in drafting new patterns, we will charge extra for new design.
For customized clothing products please go to https://www.etsy.com/shop/TropisDesigns
Shipping and custom regulation
It is very challenging for us to set up a reasonable shipping cost. Etsy prioritizes listings with free shipping cost in US search engine, so we decided to follow their recommendation and insert shipping cost in the price.
Due to the pandemic and disruption to post services around the world, we only offer express shipment with DHL (5 - 7 days to the US). PHONE NUMBER is required to ship your items (we will not use it for any other purpose).
Genuine Leather
We only use real / genuine leather for our bags. Our calf hair materials are mostly from cow skin. We also use full grain cow, lamb and goat skin.
Gift wrapping and packaging
We prioritize safety for your products since it goes on a very long journey to get to you. We put the item in a dust bag and wrap it with bubble wrap to keep them safe during the shipment. If you'd like to have a gift wrap, please let us know, we will see what we can do.
Wholesale availability
We would love to work with you for multiple orders. If you want to get information about the wholesale discount and minimum order quantity, please let us know! We work with a wide range of leather suppliers to cater your needs.
Secure payment
Since October 2020, etsy requires all sellers to use etsy payment. This gives you more options to pay. Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
If in any case you would like to pay through paypal, we will send you a paypal invoice separately.
Tax, VAT and custom
Changes to shipping policies have resulted in increased import duties and taxes, including VAT, that are payable on packages being delivered to Europe (particularly UK deliveries). These fees are NOT covered through the purchase price, and do come as the responsibility of the customer upon delivery. They are applied by local governments. We thank you for your understanding.
Complaints, Returns and exchanges
We recommend having a chat with us before placing your orders. Unless we are asleep 😴, we will respond as quickly as possible. Please understand the delays in responding due to time difference.
THIS WAY, YOU HELP US BOTH! 🤗
Why? Because returning an item to Indonesia can be costly. We will need you to pay for the shipping cost, but we will also need to pay for the custom/tax upon receiving the item. Pease do not place your order unless you're 100% sure about it.
Any complaints? Send us convos and we will get back to you.